SGS Issued First Certificates of Conformity under Quality System for Valuation Services Standard
MOK Centre and the National Agency for Valuation and Consulting have been the first among the Russian valuation organizations to obtain certificates from SGS, the world’s leader in inspection, verification, testing and certification, testifying of their compliance with Quality System for Valuation Services Standard’s requirements. The certificates have international status.
The Quality System for Valuation Services Standard has been developed by SGS on the initiative of the Russian Collegium of Appraisors. The standard should help consumers of valuation services to make a reasoned choice of a valuation organization giving certain guarantee with regard to quality of acquired services and therefore minimizing the risk of wrong management decision-making.
The modern theory of quality, basic statements of ISO 9001:2008, IVSC and TEGoVA laid the basis for the Quality System for Valuation Services. While developing the standard, specifics of valuation services have been taken into account, main requirements and obligations of a valuation organization in terms of service quality have been defined and professional ethics norms have been formulated.
When adopting the standard each valuation organization can measure their professional level through certification procedure. In Spring 2010, independent auditors from SGS conducted the certification audits of MOK Centre and of the National Agency for Valuation and Consulting. As a result of the audits, SGS issued the certificates of conformity for the duration of 3 years proving the commitment of the certified organisations to standard’s requirements and quality.
Alexander Burov, Vice-President of the Russian Collegium of Appraisors: «One of the primary tasks of the Collegium is the formation of a system of standards for the professional association of valuation organizations – members of the Russian Collegium of Appraisors. This system should be based on best international practice and provide for the high quality of valuation services. The Quality System of Valuation Services Standard is the output of a few years of a fruitful cooperation between the Russian Collegium of Appraisors, valuation services market players and SGS. To our opinion, we obtained a complete and up-to-date document reflecting the market needs by today for the sake of consumers of valuation services».
Yuri Shkolnikov, Chairman of the Committee for Internal Standards and Rules, Board Member of the Russian Collegium of Appraisors, First Vice-President of the National Collegium of Specialists-Appraisors: «While developing the Quality System for Valuation Services, one of the major pre-requisites was to draft a document capable to initiate valuation organizations to quality system and on a later stage to allow their certification under ISO 9001:2008 as a proof of high service quality in the eyes of the customer.»
Konstantin Timoshechkin, Head of Systems and Services Certification at SGS Vostok Limited, the Russian subsidiary of the SGS Group: «Apart from reputation benefits, by implementing the standard’s requirements valuation organizations gain the opportunity to increase their manageability and their efficiency. During the audits from an independent body the valuation organisation is able to identify strengths and weaknesses in the performance, which is the ground for continuous improvement of service quality».
Sergey Kachaev, First Deputy Director of MOK Centre: «The Quality System for Valuation Services helps to structure a valuation organization’s performance and to optimize business processes from client search and contract conclusion up to guaranteed after-sales service. While implementing the standard’s requirements in our organization we had to revise the current organisational structure and it was not always painless. But the obtained effect was worth the invested efforts. The standard is really an effective management tool for valuation services».
Sergey Melnikov, General Director of the National Agency for Valuation and Consulting: «Implementation of the Quality System for Valuation Services helped us to unify most production processes and make the valuation process more effective, to reduce production cycle and expenses on some stages as well as facilitated controlling, which is directly linked to customer satisfaction. Developing internal documents in accordance with the standard’s requirements enabled us to eliminate a number of issues and improve interaction of staff during projects implementation».
The Russian Collegium of Appraisors was founded with the objective to unite Russian valuation organizations to jointly solve problems related to the formation and improvement of a civilized market of professional valuation services in Russia. The Russian Collegium of Appraisors unites over 400 independent professional valuation organizations and individual entrepreneurs from 70 regions of Russia.
For more information please contact:
Head of SGS Systems & Services Certification, Russia
t: +7 (495) 775 44 55
The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With 59,000 employees, SGS operates a network of over 1,000 offices and laboratories around the world.